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FEATURE 02 · MULTI-CHANNEL CHAT

One Inbox for Every Buyer Chat Across Every Marketplace

No more juggling tabs. Reply to chats from Tokopedia, Shopee, Lazada, TikTok Shop, and WhatsApp Business in a single centralised view.

Central Inbox LIVE
Shopee
New message from ShopeeDinda R. · Kak, warna hitam masih ready?
Just now
Shopee
Dinda R.· Shopee
Kak, warna hitam masih ready?
1
Replying to Dinda R. from Shopee…1 unanswered
WHAT USUALLY GOES WRONG

When Chats Are Scattered Across Apps, This Happens

Chats Piled Up Across Apps

Opening a different app to answer each marketplace’s chats.

Slow Replies, Buyers Gone

The longer the reply takes, the likelier a buyer moves to another store.

Hard to Split Work Across the Team

Without one dashboard, dividing incoming chats between admins is difficult.

HOW IT WORKS

Every Chat Centralised in 3 Steps

01Connect your chat accounts

Link marketplace chat and WhatsApp Business to Bantudagang.

02Everything lands in one inbox

Messages from every channel collect automatically in a single view.

03Reply or delegate to the team

Tag, reply, or hand a chat to another admin without switching apps.

BENEFITS

Why a Central Inbox Makes Replies Faster

Every Chat on One ScreenNo more bouncing between marketplace apps.
Faster RepliesResponse times to buyers get shorter and more consistent.
Tidier Team CollaborationSplit incoming chats across several admins or CS staff as needed.
Conversation History KeptChat history per buyer stays organised in one place.
ZSRACING

“Selling across marketplaces became simple, not complicated any more. Replying to chats and processing orders happens on a single screen.”

Z
SamiOwner, ZSRACING
FREQUENTLY ASKED

About Bantudagang Chat

Still have a question?Tell our specialist team what your store needs. Free, no commitment.WhatsApp Chat with Sales Typical reply under 5 minutes
Can WhatsApp Business chats be answered from Bantudagang too?

Yes. Bantudagang connects to WhatsApp Business, including through the Bantuchat integration.

Can several admins reply to chats at once?

Yes. You can delegate chats across several users, up to the user count on your plan.

Is chat available on the free plan?

Yes, multi-channel chat is available from the Free plan onwards.

Answer Every Buyer Without Switching Apps